Our Refund Policy

Retainer Plans (1-Month Service Agreement)

All initial 1-month service retainer plans (Starter $899, Growth $2,199, and our Custom plan with tailored volume) include a 72-hour satisfaction window from the date of your payment. If you are not satisfied with the quality of our campaign setup or GTM strategy within the first 72 hours, contact us at official@vettedappointments.com and we will issue a full refund.

After 72 hours, retainer payments are non-refundable. Since our services are delivered on a fixed 1-month agreement basis, there is no automatic subscription renewal or recurring billing. Services automatically expire at the end of the initial month.

To extend services beyond the first month, clients must transition to a structured 3-month or 1-year service contract. Under active agreements, termination notice requires 5 business days.

Guaranteed Meeting Count — Our Commitment

Every plan includes a guaranteed minimum number of qualified sales meetings. If we do not deliver the guaranteed count within your billing cycle, we will extend your service at no additional charge until the guarantee is fulfilled. This extension is provided automatically — you do not need to request it.

A "qualified meeting" is defined as a scheduled call with a prospect who (1) matches the Ideal Customer Profile (ICP) defined during onboarding, (2) has actively responded to and engaged with our outreach, and (3) has confirmed the meeting time directly. No-shows where the prospect provides no advance notice are replaced at no cost.

Setup Fee

The one-time $99 setup fee (charged on Starter, Growth, and Custom plans) covers account infrastructure, email domain configuration, CRM setup, and campaign strategy. This fee is non-refundable once the onboarding process has commenced, as the work product is delivered immediately upon setup.

Promotional Pricing — Founding Client Discount

The founding client offer grants the first 3 eligible clients a 50% discount for their first 3 consecutive billing months on Starter, Growth, or Custom plans. The following refund rules apply specifically to this promotional offer:

• →Discounted monthly payments (months 1–3) are subject to the same 72-hour refund window as standard subscription pricing.
• →The transition from the discounted rate to the standard published rate at month 4 is not a basis for a refund or dispute.
• →Cancellation during the promotional period stops all future billing — no refund is owed for any completed billing month.
• →The promotional discount is non-transferable. If an account is cancelled during the discount period and re-opened, the promotional rate does not apply to the new account.

How to Request a Refund

To request a refund or cancellation, send an email to official@vettedappointments.com with the subject line REFUND REQUEST and include:

• →Your full name and the email address used at checkout
• →Your plan name and purchase/subscription date
• →A brief description of your reason for requesting a refund

We will acknowledge your request within 1 business day and resolve it within 5 business days.

Chargebacks & Disputes

We strongly encourage you to contact us before initiating a chargeback with your bank or payment provider. We are committed to resolving all disputes fairly and promptly. Initiating a chargeback without first contacting us may result in the suspension of your account and services. If you believe there has been an error with your payment, please email us and we will work to resolve it immediately.

Contact Us

If you have any questions about this Refund Policy, please contact us at:

VettedAppointments
Email: official@vettedappointments.com
Website: vettedappointments.com